Shipping, Returns & Refunds

Where we ship. Elitist Peptides ships only to addresses within the fifty United States and the District of Columbia. We do not ship internationally, we do not ship to freight forwarders or package-consolidation services, and we do not ship to any U.S. territory or APO/FPO/DPO address. We may require a business, laboratory, or institutional delivery address. We reserve the right to refuse, cancel, or decline shipment of any order, to any address, in any jurisdiction, at our sole discretion and without stating a reason.

Orders are fulfilled from our facility in [PENDING - COUNSEL: FULFILLMENT_STATE], United States. There is no second geography stated anywhere on this site; if you find one, it is an error and this page governs.

Carriage is a flat $15.00 per order within the fifty United States and the District of Columbia. Free shipping on orders over $200, calculated on the merchandise subtotal, before tax.

One rate, one threshold, one basis. The waiver is calculated on the merchandise subtotal, before tax, so a tax line or a carriage line can never push an order over the threshold. The figure shown in the cart, at checkout and on this page is produced by the same constant.

We select the carrier and the service, from UPS and the United States Postal Service, across ground and expedited services, based on the destination and the parcel. Duties and customs do not arise, because we do not ship outside the fifty United States and the District of Columbia.

Sales tax is applied where we are required to collect it, calculated on the destination address and shown before you place the order.

Orders placed before 2:00 p.m. Eastern Time on a business day are processed the same business day. Orders placed after 2:00 p.m. Eastern Time, and orders placed on a day that is not a business day, are processed on the next business day.

A lot that has no published certificate of analysis cannot be picked, labelled or shipped. Where that holds an order, we tell you and give the choice of waiting for the next released lot or cancelling for a full refund.

Handling and storage. Lyophilised material ships at ambient temperature in insulated packaging and must be transferred to cold storage promptly on receipt by trained laboratory personnel. Keep sealed, dry, and protected from light. This is a storage instruction for the material as supplied to a laboratory. It is not preparation, reconstitution, or use guidance.

The method we actually use: each vial is sealed and boxed in its printed carton, cartons are packed in an insulated mailer inside a rigid outer box with void fill, and the parcel travels at ambient temperature for domestic transit. Lyophilised material is supplied dry and sealed, and the packaging is built to protect it from crushing, moisture and light rather than to hold a temperature.

Parcels are shipped in plain outer packaging with the sender name and return address the carrier requires. Contents are not described on the outside of the box.

• Accuracy. The address you enter is validated against carrier address data at checkout. You are responsible for the address you confirm.
• Corrections. Before a label is generated we change an address on request at no charge. After a label is generated, a carrier intercept may be possible; where the carrier charges us for it, we pass that charge on at cost, and where it is not possible the parcel must complete its journey.
• Post office boxes. A PO Box can be used only where the carrier service you select delivers to one. We do not ship to APO, FPO or DPO addresses under any service.
• Business and laboratory addresses. We may require a business, laboratory or institutional delivery address, and we may decline a residential address without stating a reason.
• Refused and undeliverable parcels. A parcel refused at the door, or returned to us as undeliverable, is refunded less the outbound carriage actually paid and less any return carriage the carrier charges. We do not automatically reship.

Where part of an order is available and part is not, we ship what is available and send the remainder when its lot is released, at no extra carriage cost to you. Each shipment carries its own tracking number and its own lot record. If you would rather receive everything together, say so in the order notes or by email before the cut-off and we will hold the order.

A tracking number is emailed when the label is generated, and again if a second shipment leaves for the same order. Tracking is the carrier’s record; scan timing and delivery marks are outside our control.

Orders above $500.00 ship with a signature requirement. Below that figure, the carrier’s default delivery applies. You may ask for a signature requirement on any order before the label is generated.

All sales are final. Because chain of custody over research material cannot be re-established once it leaves our facility, we do not accept returns or exchanges. If a shipment arrives incorrect, incomplete, or damaged, contact support@elitistpeptides.com within 7 days of the carrier-recorded delivery date with your order number and photographs, and we will replace or refund the affected items. Orders may be cancelled by email at any time before the shipping label is generated.

The reason is chain of custody, not convenience. Once a vial leaves our facility we cannot evidence how it was stored, handled or documented, so we cannot honestly return it to stock or sell it to another laboratory. That applies to a sealed vial exactly as it applies to an opened one: an unopened carton that has been out of our control is no longer a lot we can vouch for.

Consequently:

• we accept no returns and no exchanges, opened or unopened;
• we issue no restocking credit, because there is no restocking; and
• the remedies for something genuinely wrong with a shipment are the replacement and refund routes in section 10, within 7 days of the carrier-recorded delivery date.

Where a refund is due it is returned to the original payment method. The processor usually posts it within five to ten business days; that timing belongs to your bank, not to us.

An order may be cancelled by email at any time before the shipping label is generated. That is a concrete event with a timestamp, not a vague window before dispatch, so either the label exists or it does not. Write to the support mailbox with your order number and we cancel and refund in full.

Once the label exists, the cancellation window has closed and the parcel must travel. We may still cancel an order ourselves, at any point and without stating a reason, in which case the payment is returned in full.

Report a problem to the support mailbox within 7 days of the carrier-recorded delivery date, or within 7 days of the last carrier scan where a parcel has stopped moving. Include the order number, the tracking number and, for damage or a shortage, photographs of the outer box, the packaging inside it, and the vials and cartons as they arrived.

Our position on a parcel the carrier has marked delivered. Title and risk pass on delivery, so a parcel marked delivered by the carrier is, contractually, delivered, and we are not obliged to replace it. We say that plainly rather than leave it unstated. In practice we will open a carrier trace for you, share everything the carrier returns, and where a trace is inconclusive we will replace a first occurrence once per account as a goodwill measure. Where a parcel above $500.00 was signed for, the signature record governs. Persistent claims of non-receipt result in signature-required shipping on all future orders, or refusal of further orders.

A replacement is shipped against a currently released lot with its own certificate. We do not substitute a different lot silently, and the replacement’s lot code appears on its own paperwork.

If an item is out of stock after you have paid, we email you and refund that line to the original payment method. We do not substitute a different strength, a different fill or a different lot without asking, and we do not hold your money against a future lot unless you tell us to.

Contact us before raising a chargeback. The remedies above are available without a dispute and are faster than one. We retain order, attestation, fulfilment, lot and carrier records and produce them in full in response to any dispute, and we may close an account and decline future orders where a chargeback is raised in bad faith.

Written support is available at support@elitistpeptides.com. Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding public holidays. First-response target: One business day.

One mailbox handles orders, carriage, documentation and claims. Use the Contact page and put your order number in the subject line.